The Value of a Patient Experience Management Program in Your Practice - November 9, 2018 (SOLD OUT)

We welcome you to join Dr. Bruce Freeman for a live seminar covering Patient Experience.

Seminar Topic: The Value of a Patient Experience Management Program in Your Practice

Speaker: Dr. Bruce Freeman

Course Description:

The Patient Experience Management lecture includes all best practices, to help you plan, design, and react to everyday patient interactions. It has the power to increase patient satisfaction, loyalty, and acceptance of your services so you can exceed patient expectations. This lecture will give you the tools for the implementation of a successful Patient Experience Program in your practice.

Audience: Dentists, Dental Hygienists, Dental Assistants, Practice Managers, Administrative Team

Key Learning Objectives:

  • What is the definition of Patient Experience and Patience Experience Management?
  • Understanding the secret to building an excellent Patient Experience
  • How to recognise those issues, both experiential and clinical, that are affecting patient retention and acceptance of treatment plans?
  • Understand the connection between rational, emotional, subconscious, and psychological patient experiences and why they are essential
  • Evaluate those details that most practices overlook
  • Understanding the problems and pitfalls you will face
  • How to get the team involved? 
  • How successful is your brand?

Date: November 9, 2018

Location: Halifax Marriott Harbourfront Hotel

Time: 8:00 AM - 4:00 PM

Hands-On: No

Subject Code: 149

CE Credits: 6

Cost: $999 for a single seat or $3299 for 5 Team Members* + applicable taxes 

*Prices are subject to change. To register using the group rate, please email us at info@dcinstitute.ca

Cancellation Policy (subject to change)

Registrants may cancel before 10 am EST, 7 calendar days prior to the course to receive a full refund. While no refunds will be given after the cancellation deadline, fees can be applied toward any future course offering. Please contact info@dcinstitute.ca

Clinical training provided by guest speakers reflects their own view and not necessarily those of DC Institut.

Space is limited and registration is available on a first come, first serve basis.

Contact us to learn more about developing your dental career with DC Institut.

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PACE Program Provider by the Academy of General Dentistry

DC Institut est un fournisseur reconnu du programme PACE par l’Academy of General Dentistry. Les programmes officiels de formation continue de ce fournisseur sont acceptés par l’AGD à titre de crédits de bourses de recherche, de maîtrise et de maintien en tant que membre. L’approbation n’est pas synonyme d’acceptation par un conseil de dentisterie d’état ou de province, ni comme un aval donné par l’AGD. La période d’approbation actuelle s’étend du 3 janvier 2019 au 28 février 2022. N° d’identification du fournisseur 374697